1.Purpose and scope
These terms of sale (the "Terms of Sale") govern the provision of GNL Solution's services (the "Provider") to any natural or legal person who subscribes to them (the "Customer"): non-profits, businesses, entrepreneurs, students and researchers.
Any order implies unreserved acceptance of the Terms of Sale in force on the date of the order. Some provisions apply only to consumer or non-professional Customers; they are indicated as such.
2.Provider identity
Gabin Grobost, sole trader (French EI), trading as GNL Solution
20 rue Gustave Courbet, 25000 Besançon, France
SIREN 942 358 805 · SIRET 942 358 805 00011
VAT not applicable, article 293 B of the French General Tax Code
Email: contact@gnl-solution.com · Phone: 03 65 67 01 69
3.Services offered
The Provider offers in particular:
- Web hosting: shared hosting of websites and applications (PHP, WordPress, developer plans) on the Provider's infrastructure in Besançon;
- Le Laboratoire: isolated virtualised environments for learning and experimenting in computing and cybersecurity, offered in collaboration with [ASSOCIATION PARTENAIRE];
- The Customer Area: service management portal, included in every subscription.
The characteristics of each plan (resources, options, limits) are described in the Customer Area at the time of ordering.
4.Ordering from the Customer Area
All orders are placed from the Customer Area. The Customer chooses their service, checks the summary and the price, corrects any errors, then confirms and pays. A confirmation email summarises the order.
The Provider may refuse an order in the event of a previous dispute, manifestly incorrect information or an intended use contrary to the "Acceptable use" article.
5.Prices and payment
Prices are stated in euros. VAT not applicable, article 293 B of the French General Tax Code: the amount displayed is the amount paid.
Subscriptions are payable in advance, per [MENSUELLE / ANNUELLE] period, by bank card or by the methods offered in the Customer Area, via our secure payment provider [Mollie]. The Provider never has access to the Customer's bank details. Invoices are available in the Customer Area.
Any price change is notified to the Customer at least [30] days before it applies; the Customer may then cancel free of charge.
6.Term, renewal and cancellation
Subscriptions are concluded for the chosen period and are tacitly renewed for an identical term, unless cancelled.
The Customer may cancel at any time from their Customer Area; cancellation takes effect at the end of the current period, already paid. For consumer Customers, the Provider gives written notice of the option not to renew an annual contract, in accordance with article L.215-1 of the French Consumer Code.
7.Activation and availability
The service is activated within [DÉLAI DE MISE EN SERVICE] after payment is confirmed.
The Provider uses the necessary means to ensure availability of [TAUX DE DISPONIBILITÉ]% per month, excluding planned maintenance announced on the Service status page. This is an obligation of means. Backups are made [FRÉQUENCE] and kept [DURÉE]; they do not exempt the Customer from keeping their own copies.
8.Right of withdrawal
Consumer Customers only. The Customer has fourteen (14) days from subscription to withdraw, without giving a reason, by an unambiguous statement sent to contact@gnl-solution.com or from the Customer Area (articles L.221-18 et seq. of the French Consumer Code).
If the Customer expressly requests that the service begin before the end of this period, they remain liable for the amount corresponding to the service provided until their withdrawal (article L.221-25). The refund is made within fourteen (14) days, using the same means of payment.
Model withdrawal form — To GNL Solution, 20 rue Gustave Courbet, 25000 Besançon, France, contact@gnl-solution.com: I hereby give notice that I withdraw from the contract for the service below. Service: … · Subscribed on: … · Name: … · Address: … · Date: … · Signature (if sent on paper).
9.Acceptable use and suspension
The Customer is solely responsible for the content and data they host. They shall not use the services to host or distribute illegal content, malware, spam or phishing, or to undermine the security of the infrastructure or of third parties. On Le Laboratoire, offensive testing is limited to the machines provided.
In the event of a breach, a well-founded notice of illegal content or a security risk, the Provider may suspend all or part of the service, after informing the Customer except in an emergency, and terminate the contract in the event of a serious or repeated breach. The decision is reasoned.
10.Hosted data
For personal data that the Customer hosts on their services, the Customer is the controller and the Provider acts as processor within the meaning of article 28 of the GDPR: it processes this data only on the Customer's instructions, hosts it exclusively in Besançon (France), ensures its security and confidentiality, and notifies any data breach as soon as possible. [Accord de traitement des données (DPA) disponible dans l'Espace Client.]
11.End of contract and data retrieval
At the end of the contract, the Customer can retrieve their data from their Customer Area for [DURÉE] days. After this period, the data and its backups are permanently deleted, unless there is a legal obligation to retain them.
12.Liability
The Provider is responsible for the proper performance of its obligations, except where caused by the Customer, a third party or force majeure. Towards professional Customers, its liability is limited to direct damage and capped at the amount paid over the last twelve (12) months. Nothing herein limits the statutory rights of consumer Customers.
13.Force majeure
Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code.
14.Complaints and mediation
Any complaint should be sent to contact@gnl-solution.com or via the Contact page; a reply is given within [DÉLAI].
Consumer Customers. Failing agreement, the Customer may refer the matter free of charge to the consumer mediator: [NOM DU MÉDIATEUR], [ADRESSE], [SITE INTERNET] (articles L.612-1 et seq. of the French Consumer Code).
15.Governing law
These Terms of Sale are governed by French law. Failing an amicable resolution, disputes with professional Customers fall under the jurisdiction of the competent courts of Besançon; consumer Customers retain the benefit of the statutory rules of jurisdiction.